Products information

Yes, all our Product are handmade in Nepal with the finest Mongolian Cashmere. More importantly, they are created environmentally-friendly and in ethical handmade production processes. Our producers in Inner Mongolia only use certified cashmere wool in accordance with the “The Good Cashmere Standard® by AbTF” quality seal to produce yarn. This means that the animals are treated responsibly, people's working conditions are improved, the environment is protected and our products are produced sustainably.

Jentiocuor jewelry is made out of pure 925 sterling silver, as all components of our pieces are produced in Nepal with European standard, we can guarantee that the pieces are nickel, lead and cadmium free. Our Gemstone and Birthstone jewelry are 100% authentic natural stones.

If it is a production fault, please email us. Please include your order number, description and photo of the damage. Everything can get fixed. Always get in touch, before returning any broken items purchased in our online shop.

There are two methods of starting the custom project:

- Price quotation - please use this method if you have your design in vector file (i.e. ai, eps, svg, pdf) and you would like to find out estimated cost and available rebates for your custom design.

- Design with price quotation - please use this option if you don’t have vector file. Our designers can use i.e. your hand drawing to create your design in vector file, which is need it to receive price quotation.

Payment, Order & Return Policy

Upon receiving your order, you have a 14-day to return the items to us. We will only accept items in their original condition (including pouches/labels+ receipts)

Refunds are processed as soon as we receive and check the items returned in their original package. Payment will be made to the credit card used for your purchase.

We use only the top express shipping companies worldwide to deliver your order. Once your items have been shipped, you will receive an email including all the details as well as a tracking number and link.

For worldwide shipping, we ship via DHL Express, UPS or FedEx,with delivery within 5/6 days.

We accept payment from credit cards and prepaid cards in the following circuits:

Mastercard, Visa & Visa Electron and American Express.

How do I care for my cashmere in the most perfect way?

  • Washing shortens the life of wool. You can advantageously hang your knitwear outside, or use your shower cubicle after showering, to air out. It boosts the self-cleaning property, refreshes the clothes and reduces unpleasant odors. The moisture causes the fibers to swell to their natural structure.

Hand wash in lukewarm water with a small amount of mild wool detergent or gentle shampoo. Do not leave wool submerged in water but rather soak it for a short time. Squeeze and massage your garment gently to wash. Dry cleaning is NOT recommended. Do NOT use fabric softener nor detergent with bleach or other color brighteners. To treat spots, rinse them as soon as possible with cold water.

Rinse multiple times at an even temperature and gently squeeze to remove the excess water. Do not rub harshly nor wring it out. Tip: in the last rinse, add a fingertip’s worth of glycerin to the water to avoid pilling

Try not to hang up your cashmere pullover. Lay it on a flat surface on a towel instead and reshape it if necessary. Then leave to dry completely, turning it 2-3 times. Do NOT leave it on a heater or in the sun. For further storage please keep it folded in your cupboard to retain its shape. Anything else would be a great loss. No one wants to say good-bye to a dear friend before their time.

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